You are in the right place, and the short answer is: a business you deal with collects its payments through Black Elk Pay, an Australian payments platform (the same platform as Super Nice Hub). The charge is from that business, not from a stranger. This page helps you work out which one in under a minute.
SUPERNICEHUB or SUPERNICEHUB.COM: a card payment collected through Black Elk Pay.SUPER NICE ADVICE: the account name our payments settle under. Same thing, a card payment through Black Elk Pay.SUPERNICEHUB next to it: a card payment to that business.SN followed by letters and numbers (for example SNABC123): a direct debit you authorised
with a signed Direct Debit Request. The business emailed you a copy when you set it up.FZ* or FAT ZEBRA: our payment provider's reference for the same payments.Think about invoices you have paid, services you signed up for, or payment plans you agreed to with any of these businesses. The amount and date on your statement will usually match an invoice or receipt you were emailed at the time.
Email us before disputing the charge with your bank. A bank dispute takes weeks; we can usually identify a payment the same day and refund it promptly if it is wrong.
Email support@blackelk.co with the date, the amount and the statement line, and we will tell you exactly what it was.